This policy applies to physical products purchased from Lucky Bin at lucky-bin.com, including creative gifts and storage products. Return and refund options depend on the item, the reason for the request, and any applicable requirements. Nothing in this policy limits your rights under applicable law.
Return Eligibility
Please contact us promptly if you would like to return an item. Contact us to confirm the return window and arrangements that apply to your order before sending anything back.
For change-of-mind returns, items should generally be unused and in reasonably good condition, with accessories, instructions, and original packaging retained where applicable. Please tell us if any packaging or components are missing so we can assess your request. These general conditions do not override any rights you may have for faulty, damaged, or incorrectly supplied goods.
Depending on the nature of the product and any applicable product-page information, certain items may have limited return eligibility for change-of-mind requests. Where applicable, these may include personalized or custom-made items, hygiene-sensitive items that have been opened or used, and consumable or perishable goods. Any such restrictions remain subject to applicable law.
How to Request a Return
- Contact us through https://lucky-bin.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If there is a problem with the item, include a description and, where helpful, photos.
- Wait for return instructions. We will confirm the applicable arrangements, including eligibility, the return destination, and any shipping requirements or costs.
- Send the item to the destination provided, following the return instructions. Pack it securely and retain your shipping receipt and any tracking details.
- Once the return is received, we will inspect it and confirm the outcome of your request. If a refund is approved or otherwise required, we will arrange it as described below.
Please contact us before shipping a return so we can provide the correct destination and help avoid delays or misdirected packages.
Refunds
Refunds are generally issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative, subject to applicable requirements.
We will confirm the refund amount and any applicable shipping-cost treatment when your request is assessed. Once a refund has been issued, the time it takes to appear in your account may depend on your bank, card issuer, or payment provider. Contact us if you need help checking the status of a refund.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the item, and applicable rules. The arrangements for a change-of-mind return may differ from those for an item that is faulty, damaged, or incorrectly supplied. Please confirm the shipping arrangements with us before paying for or sending a return.
Exchanges
Exchanges depend on stock availability, the condition of the item, and the circumstances of the request. Please contact us first to confirm whether an exchange is available and how to proceed.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, contains the wrong item, or appears to be faulty, please contact us promptly with your order details and a description of the issue. Photos of the item and packaging, where available, can help us assess the problem. Keep the item and packaging where reasonably possible while we provide instructions.
These requests are assessed separately from change-of-mind returns. Depending on the circumstances and applicable requirements, an appropriate resolution may include a replacement, refund, or another remedy. Change-of-mind exclusions and general condition requirements do not limit any statutory rights you may have in relation to faulty, damaged, or incorrectly supplied items.
Contact Us
For return requests, refund questions, or confirmation of the arrangements that apply to your order, please contact Lucky Bin at https://lucky-bin.com/contact-us/.
